HELP!!!

Hello everyone I'm new to cryptocurrency, I came across such a topic, I'm based on HIVE.io , offered on the binas exchange to transfer the HIVE coin to the mxchive-trx20 wallet, Time 🕰: 2 hours
Min 250 Usdt —-Max 123 000 Usdt
Number of circles: 3. I made a transfer of 1,288 coins (which is about 300 usdt), they did not come back to me. I received a letter from HIVE support saying that in order to get my funds back, I need to repeat the transaction with exactly the same amount, which will return both amounts. There are doubts! Please help me figure it out.

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