Community post
Coinbase Caught In Massive Overcharge Scandal
Chaos Insues
Numerous people have written on reddit about their bank accounts being drained and no response to their tickets from Coinbase support. Coinbase released a statement their saying: "We have determined that the erroneous credit and debit charges are the result of Visa reversing and recharging transactions. This was not done by Coinbase. We are working with Visa to ensure all affected customers are reimbursed."
However Visa responded back to the Coinbase statement, saying “Visa has not made any systems changes that would result in the duplicate transactions cardholders are reporting.” What was suppose to be an alleviating measure has backfired into utter pandemonium as user continue to be left in the dark about the whereabouts of their funds.
Understandably, Coinbase customers are upset. The lack of clear information and contradictory statements means that anxiety is high, especially when many people are relying on the money in their bank to pay bills and put food on the table. However long the process of issuing refunds ends up taking, coupled with assurances and possible compensation, will determine if many people will even continue to use the platform. Yet it is becoming increasingly clear that many will not be returning to Coinbase ever again.
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