Hive profile

itsmrhino

@itsmrhino

6 followers 2 following 60 posts Reputation 50.3

itsmrhino
@itsmrhino Jan 4, 2022, 9:45 AM UTC

BUSINESS IN THE 21ST CENTURY DICTATES ITSM IN THE FUTURE

Before the start of 2020, much needed to change in IT service management (ITSM). Then, as the COVID-19 crisis threw the world into disarray, the necessity to rapidly improve your company's ITSM skill…

17 upvotes 3 downvotes 2 replies $0.00
itsmrhino
@itsmrhino Dec 26, 2021, 2:56 PM UTC

AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #5

This is the sixth and last post in a series about Improving Service Desk Effectiveness. You can find the first five posts at the links below: * AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUC…

23 upvotes 2 replies $0.20
itsmrhino
@itsmrhino Dec 25, 2021, 11:05 AM UTC

AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #4

This is the fifth post in a series about Improving Service Desk Effectiveness. You can find the first four posts at the links below: * AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION * AM…

31 upvotes 0 replies $0.27
itsmrhino
@itsmrhino Dec 23, 2021, 8:29 PM UTC

AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #3

This is the fourth post in a series about Improving Service Desk Effectiveness. You can find the first three posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP…

30 upvotes 3 replies $0.18
itsmrhino
@itsmrhino Dec 23, 2021, 12:58 AM UTC

AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #2

This is the third post in a series about Improving Service Desk Effectiveness. You can find the first two posts at the links below: * AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION * AMP…

26 upvotes 0 replies $0.21
itsmrhino
@itsmrhino Dec 21, 2021, 4:27 AM UTC

AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #1

About two days ago we posted our introduction in this series of what will be six posts. You can find the first introduction post here: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION. In…

24 upvotes 0 replies $0.08
itsmrhino
@itsmrhino Dec 19, 2021, 1:45 PM UTC

AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION

This is the first post in a series of six. This is the introductory post and gets you started on this journey in achieving service desk effectiveness. These five steps covered in this series will hel…

22 upvotes 0 replies $0.07
itsmrhino
@itsmrhino Dec 16, 2021, 12:26 AM UTC

COULD YOUR BACKUPS WITHSTAND A RANSOMWARE ATTACK?

Ransomware demands are stinging more and more businesses and organizations. Hospitals, schools, social networks...on some days, it appears to be an epidemic that jumps around at random, and hackers a…

22 upvotes 0 replies $0.28
itsmrhino
@itsmrhino Dec 12, 2021, 7:12 PM UTC

5 RED FLAGS OF PHISHING EMAILS: STOP BEFORE YOU CLICK

https://itsmrhino.com/content/wp-content/uploads/2021/12/phishing-email.jpg A single click can mean the difference between data security and significant financial damages. Your company is subject to…

27 upvotes 3 replies $1.06
itsmrhino
@itsmrhino Oct 7, 2021, 11:30 PM UTC

BYOD STRATEGY LIFTOFF

This is the conclusion of the series on BYOD policy. To recap, here is a list of the previous posts in order: * BRING YOUR OWN DEVICE (BYOD): FRIEND, FOE, OR BUSINESS F--KERY * BYOD RIGHT HERE AND RI…

35 upvotes 3 replies $0.26